*These policies are subject to change without notice and they will remain available to our clients on-line.

Double Coated Dogs

As of January 1, 2018 we will NO LONGER BE SHAVING dogs with double coats unless it is truly the only option.

**Any current clients who have previously discussed their dogs haircut with the groomer prior to January 1st, 2018 will continue to receive the same haircut**

Aside from destroying coat integrity, shaved dogs are susceptible to a multitude of complications, including, but not limited to, alopecia, heat stroke and skin cancer, specifically Solar-induced Squamous Cell Carcinomas and Dermal Hemangiosarcomas.

Sometimes, these complications are not reversible.

Dogs with double coats include;

• Akita
• American Eskimo
• Australian Cattle Dog
• Australian Shepherd
• Basset Hound
• Beagle
• Bernese Mountain Dog
• Border Collie
• Boston Terrier
• Boxer
• Bulldog
• Chihuahua (short haired)
• Chow Chow
• Corgi
• Daschund
• Deerhound
• French Bulldog
• German Shepherd
• Great Dane
• Golden Retriever
• Great Pyrenese
• Grey Hound
• Husky
• Keeshond
• Labrador Retriever
• Manchester Terrier
• Mastiff
• Miniature Pinscher
• Newfoundland
• Papillon
• Pekingese
• Pomeranian
• Pug
• Rottweiler
• Rough Collie
• Samoyed
• Setter
• Sheltie
• Shiba Inu
• St. Bernard
• Wolfhound

Please note if you have a mixed breed and are not sure if your dog requires a haircut or strongly feel your dog requires a haircut please bring your dog in and speak to one of our groomers prior to booking an appointment.

Late/ No Show

For all new clients who no show for their first booked appointment, they will be charged a non-refundable cost of the grooming service booked for the next appointment. If any new clients subsequently no show to the second booked appointment as well, we will not book any future appointments.

We ask that all clients be considerate of our staff as well as other clients by being on time for your appointment. Our day is scheduled based on appointment booking times. 

There is a grace period of 15 minutes; however, if you are late beyond this grace period, your appointment will be cancelled and you will need to reschedule to our next available appointment (**depending on the time of year we generally book 4 – 12 weeks ahead, Christmas appointments are usually fully booked by August**)

If you know you are running late, please give us a call to see if we will still be able to accommodate you.

A “No Show” fee of $35 will be applied to your next appointment should you fail to keep your scheduled appointment without adequate notice (by 5:00PM the day before your appointment).

Fleas, Ticks and Parasites

All pets are expected to be free from any parasites (fleas, ticks, lice etc.) prior to coming to their appointment. It is the owners responsibility to ensure their dog(s) are up to date on all required vaccines and that you follow your veterinarians recommendations for parasite prevention and control.

With all appointments we require proof of up-to-date vaccinations against Rabies and DHPPC (Bordetella, Parvo, Distemper). We work hard to keep our shop exceptionally clean, when taking your dog anywhere that other dogs frequent (dog parks, vets, daycare, walks, grooming salons etc.) there is always the chance that a dog may come in unknowingly carrying parasites. 

Any dog(s) found with parasites will be sent home and the owner will be charged for any work done on their dog, as well as a Clean Up Fee to cover the cost of replacing our vacuum filters and cleaning products used. Phone calls will also be made to the owners of any dog(s) that came into contact with the infested dog(s). We highly recommend that any pet found with parasites be taken, at the owner’s expense, to the dog(s) regular veterinarian for proper treatment.

Injured Dog

If you have requested that your dog be groomed despite his/her pre-existing injury and understand the risks associated with having your dog groomed , Wagsmore Grooming can not be found liable in the event that your dog’s condition worsens due to the grooming process.

While all reasonable care and precautions shall be taken, if a Wagsmore Grooming staff member deems it necessary to obtain veterinary care, we reserve the right to seek medical care from Sherwood Veterinary Clinic. The client is financially responsible for any and all medical treatment their dog receives as a result of a medical emergency while attending Wagsmore Grooming.

We also require a signed letter from your vet, dated 2 day prior to your groom stating that your vet has granted permission to get your dog groomed.